Shipping Information:
1. Processing Time: Orders are typically processed within 1-3 business days.
2. Shipping Methods: We offer standard shipping for domestic orders.
3. Shipping Rates: Shipping rates are calculated at checkout based on the destination and weight of the package.
4. Delivery Time: Domestic orders typically arrive within 4-7 business days, while international orders may take 7-14 business days to arrive, depending on the destination.
5. Tracking: Once your order has been shipped, you will receive a tracking number via email to monitor the delivery status of your package.
6. Shipping Restrictions: Please note that we currently only ship within the US. We apologize for any inconvenience this may cause.
Return Policy:
1. Eligibility: We accept returns within 30 days of delivery for unused and unworn merchandise in its original packaging.
2. Return Process: To initiate a return, please contact our customer service team at [contact email/phone number] with your order number and reason for return. We will provide you with a return authorization and instructions on how to proceed.
3. Return Shipping: Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective item.
4. Refunds: Once your return is received and inspected, we will process a refund to the original payment method within 5-7 business days.
5. Exchanges: Unfortunately, we do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item.
Note: Please ensure that all returned items are securely packaged to prevent damage during transit. We reserve the right to refuse returns that do not meet our return policy criteria.
